SuprSend - Delay in processing workflow – Incident details

All systems operational

Delay in processing workflow

Resolved
Major outage
Started 3 days agoLasted about 4 hours

Affected

Notification Engine

Degraded performance from 7:35 AM to 8:40 AM, Major outage from 8:40 AM to 10:33 AM, Operational from 10:33 AM to 11:06 AM

Updates
  • Postmortem
    Postmortem

    This was a major outage caused by issue in our cassandra cluster. We will do a detailed RCA and post an update.

  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.