SuprSend - Inbox Service is facing issues – Incident details

Experiencing partially degraded performance

Inbox Service is facing issues

Resolved
Operational
Started 5 months agoLasted 41 minutes

Affected

APIs

Operational from 5:22 PM to 5:49 PM, Degraded performance from 5:49 PM to 6:03 PM

Inbox API

Operational from 5:22 PM to 5:49 PM, Degraded performance from 5:49 PM to 6:03 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. Inbox service is return "429 - Too Many Requests" for some of the users.