SuprSend Status - Incident history

Inbox API is back up

2026-06-30T19:17:50.679+00:00

Type: Incident

Affected Components: Inbox API

Jun 30, 19:17:51 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 30, 19:19:17 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-30T18:48:55.712+00:00

Type: Incident

Affected Components: Inbox API

Jun 30, 18:48:55 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 30, 18:55:20 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-30T18:42:21.926+00:00

Type: Incident

Affected Components: Inbox API

Jun 30, 18:42:22 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 30, 18:47:25 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-30T18:37:08.015+00:00

Type: Incident

Affected Components: Inbox API

Jun 30, 18:41:20 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 30, 18:37:08 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Inbox API is back up

2026-06-30T18:31:54.305+00:00

Type: Incident

Affected Components: Inbox API

Jun 30, 18:31:54 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 30, 18:35:57 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-30T18:29:37.270+00:00

Type: Incident

Affected Components: Inbox API

Jun 30, 18:30:56 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 30, 18:29:37 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Object/Users/Preferences API is back up

2026-06-29T23:39:48.058+00:00

Type: Incident

Affected Components: Object/Preferences API

Jun 29, 23:40:57 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 29, 23:39:48 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Object/Users/Preferences API is back up

2026-06-29T23:24:11.719+00:00

Type: Incident

Affected Components: Object/Preferences API

Jun 29, 23:24:12 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 29, 23:27:43 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is back up

2026-06-29T23:10:00.047+00:00

Type: Incident

Affected Components: Object/Preferences API

Jun 29, 23:10:35 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 29, 23:10:00 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Management API is back up

2026-06-26T01:39:12.588+00:00

Type: Incident

Affected Components: Management API

Jun 26, 01:39:53 GMT+0
Resolved - Management API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 26, 01:39:13 GMT+0
Investigating - Management API is down at the moment. This incident was automatically created by Instatus monitoring..

Inbox API is back up

2026-06-22T14:48:54.437+00:00

Type: Incident

Affected Components: Inbox API

Jun 22, 14:48:54 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 14:49:51 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-22T14:00:28.028+00:00

Type: Incident

Affected Components: Inbox API

Jun 22, 14:00:28 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 14:03:19 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-22T13:55:44.936+00:00

Type: Incident

Affected Components: Inbox API

Jun 22, 13:55:45 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 13:56:45 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-22T13:53:46.154+00:00

Type: Incident

Affected Components: Inbox API

Jun 22, 13:54:29 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 22, 13:53:46 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Inbox API is back up

2026-06-22T13:33:25.872+00:00

Type: Incident

Affected Components: Inbox API

Jun 22, 13:33:25 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 13:35:32 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-22T12:50:05.925+00:00

Type: Incident

Affected Components: Inbox API

Jun 22, 12:53:10 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 22, 12:50:06 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Socket connection issues with Inbox

2026-06-22T12:11:04.762+00:00

Type: Incident

Duration: 5 hours and 31 minutes

Affected Components: Inbox API

Jun 22, 17:42:11 GMT+0
Resolved - This incident has been resolved..

Jun 22, 17:11:50 GMT+0
Identified - We are continuing to work on a fix for this incident. Inbox notifications are being processed and delivered successfully. The issue is currently impacting real-time alerts, and our team is actively working to restore full functionality. We will provide further updates as progress is made..

Jun 22, 17:35:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 22, 12:11:04 GMT+0
Investigating - We are currently investigating this incident..

Jun 22, 12:37:01 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 22, 13:30:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 22, 13:56:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Inbox API is back up

2026-06-22T11:41:12.426+00:00

Type: Incident

Affected Components: Inbox API

Jun 22, 11:41:12 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 12:02:40 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-06-22T11:37:51.311+00:00

Type: Incident

Affected Components: Inbox API

Jun 22, 11:39:59 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 22, 11:37:51 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Object/Users/Preferences API is back up

2026-05-24T00:01:04.905+00:00

Type: Incident

Affected Components: Object/Preferences API

May 24, 00:01:05 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

May 24, 00:02:01 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is back up

2026-04-22T19:20:38.165+00:00

Type: Incident

Affected Components: Object/Preferences API

Apr 22, 19:20:38 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 22, 19:21:50 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Scheduled Maintenance — Template Release Planned

2026-04-14T05:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 53 minutes

Affected Components: Dashboard API, SuprSend App, Management API

Apr 14, 05:00:00 GMT+0
Identified - We were unable to begin this maintenance in the earlier scheduled window. The maintenance has been rescheduled to release a major upgrade to template management on SuprSend. During this window, the Templates page may be partially unavailable and templates may take some time to fully reflect after the migration. Workflows, notifications, and APIs will continue to operate normally. As part of this release, only the Draft and Live versions of existing templates will be migrated. Older versions will not be available in the new system, but we can share them separately on request. **Affects** Templates (Dashboard) : Partially Available, you will not be able to edit templates Older Template Versions : Only Draft & Live migrated Workflows & Notifications : Operational APIs : Operational For questions or access to older template versions, contact [support@suprsend.com](mailto:support@suprsend.com)..

Apr 14, 05:37:02 GMT+0
Identified - Maintenance is now in progress..

Apr 14, 07:30:15 GMT+0
Completed - Maintenance has completed successfully. As part of this release, only the Draft and Live versions of existing templates have been migrated. Older versions will not be available in the new system, but we can share them separately on request. For questions or access to older template versions, contact [**support@suprsend.com**](mailto:support@suprsend.com)..

Object/Users/Preferences API is back up

2026-04-06T22:36:47.876+00:00

Type: Incident

Affected Components: Object/Preferences API

Apr 6, 22:36:49 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 6, 22:39:06 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is back up

2026-03-20T20:02:44.650+00:00

Type: Incident

Affected Components: Object/Preferences API

Mar 20, 20:02:45 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 20, 20:03:25 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-03-11T20:28:15.496+00:00

Type: Incident

Affected Components: Inbox API

Mar 11, 20:28:15 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 11, 20:30:30 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

2 or more locations failed on 'Django API'

2026-02-15T06:57:40.532+00:00

Type: Incident

Duration: 14 minutes

Affected Components: Dashboard API

Feb 15, 06:57:40 GMT+0
Investigating - APIs - Dashboard API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 15, 07:11:30 GMT+0
Resolved - APIs - Dashboard API is now operational! This update was created by an automated monitoring service..

Scheduled Maintenance to upgrade critical hardware components

2025-12-26T01:30:00.000+00:00

Type: Maintenance

Duration: 10 minutes

Affected Components: SuprSend App, Dashboard API, Notification Engine, , Object/Preferences API, Management API, APIs →

Dec 26, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 01:40:00 GMT+0
Completed - Maintenance has completed successfully..

Dec 26, 01:30:00 GMT+0
Identified - We will be performing scheduled maintenance to upgrade critical hardware components of the SuprSend platform. **What to expect** • Workflow processing will be temporarily unavailable • APIs will be inaccessible during the maintenance window • All workflow triggers during this period will be safely queued Once the maintenance is complete and services are fully restored, all queued workflows will be processed automatically. No data will be lost. **Why this maintenance is required** This upgrade is part of our ongoing efforts to improve the reliability, performance, and scalability of the SuprSend platform. We will update this status page as the maintenance progresses and once services are fully operational. Thank you for your patience and continued trust in SuprSend..

Logs Infrastructure Upgrade

2025-07-19T17:30:00.000+00:00

Type: Maintenance

Duration: 18 minutes

Affected Components: SuprSend App, Dashboard API

Jul 19, 17:30:00 GMT+0
Identified - This maintenance is aimed at enhancing the performance and reliability of our logs infrastructure. During this window, you may experience temporary unavailability or delays in viewing logs on the SuprSend platform. **Important**: * **No** impact on overall platform uptime * **No** impact on workflow processing — all workflows will continue to run as expected * Only logs **_visibility and freshness_** may be temporarily affected We appreciate your understanding and will ensure services return to full functionality as swiftly as possible..

Jul 19, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 19, 17:48:26 GMT+0
Completed - Maintenance has completed successfully..