SuprSend Status - Incident history

Object/Users/Preferences API is back up

2026-04-06T22:36:47.876+00:00

Type: Incident

Affected Components: Object/Preferences API

Apr 6, 22:36:49 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 6, 22:39:06 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is back up

2026-03-20T20:02:44.650+00:00

Type: Incident

Affected Components: Object/Preferences API

Mar 20, 20:02:45 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 20, 20:03:25 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Inbox API is back up

2026-03-11T20:28:15.496+00:00

Type: Incident

Affected Components: Inbox API

Mar 11, 20:28:15 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 11, 20:30:30 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

2 or more locations failed on 'Django API'

2026-02-15T06:57:40.532+00:00

Type: Incident

Duration: 14 minutes

Affected Components: Dashboard API

Feb 15, 06:57:40 GMT+0
Investigating - APIs - Dashboard API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 15, 07:11:30 GMT+0
Resolved - APIs - Dashboard API is now operational! This update was created by an automated monitoring service..

Inbox Service is facing issues

2026-02-11T17:22:21.008+00:00

Type: Incident

Duration: 41 minutes

Affected Components: Inbox API

Feb 11, 17:22:21 GMT+0
Investigating - We are currently investigating this incident. Inbox service is return "429 - Too Many Requests" for some of the users. .

Feb 11, 17:49:59 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 11, 17:55:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 11, 18:03:25 GMT+0
Resolved - This incident has been resolved..

Object/Users/Preferences API is down

2026-01-29T09:15:58.919+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 29, 09:16:00 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 29, 09:16:39 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Webhooks Infrastructure outage

2026-01-27T07:21:36.642+00:00

Type: Incident

Duration: 1 minute

Affected Components: Webhooks Infrastructure

Jan 27, 07:21:36 GMT+0
Investigating - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 27, 07:22:37 GMT+0
Resolved - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service..

Object/Users/Preferences API is down

2026-01-23T06:57:12.388+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 23, 06:57:12 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 23, 06:57:57 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-23T06:23:49.730+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 23, 06:23:49 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 23, 06:28:07 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-22T17:20:50.513+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 22, 17:20:50 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 22, 17:21:32 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-22T17:17:50.310+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 22, 17:17:50 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 22, 17:19:03 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-22T13:46:10.931+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 22, 13:46:11 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 22, 13:46:51 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-16T18:35:18.843+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 16, 18:35:19 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 16, 18:36:43 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-16T17:29:06.063+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 16, 17:29:06 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 16, 17:29:52 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

2 or more locations failed on 'Django API'

2026-01-16T16:12:17.497+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Dashboard API

Jan 16, 16:12:17 GMT+0
Investigating - APIs - Dashboard API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 16, 16:14:33 GMT+0
Resolved - APIs - Dashboard API is now operational! This update was created by an automated monitoring service..

Object/Users/Preferences API is down

2026-01-16T12:10:03.726+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 16, 12:10:04 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 16, 12:11:09 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-16T00:33:46.904+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 16, 00:34:15 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 16, 00:34:49 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-15T10:05:27.772+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 15, 10:05:27 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 15, 10:06:26 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2026-01-04T21:34:00.194+00:00

Type: Incident

Affected Components: Object/Preferences API

Jan 4, 21:34:00 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 4, 21:34:37 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Management API is down

2025-12-29T22:13:18.383+00:00

Type: Incident

Affected Components: Management API

Dec 29, 22:13:18 GMT+0
Investigating - Management API is down at the moment. This incident was automatically created by Instatus monitoring..

Dec 29, 22:14:14 GMT+0
Resolved - Management API is back up. This incident was automatically resolved by Instatus monitoring..

Object/Users/Preferences API is down

2025-12-29T22:13:17.467+00:00

Type: Incident

Affected Components: Object/Preferences API

Dec 29, 22:13:17 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Dec 29, 22:13:59 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Scheduled Maintenance to upgrade critical hardware components

2025-12-26T01:30:00.000+00:00

Type: Maintenance

Duration: 10 minutes

Affected Components: SuprSend App, Dashboard API, Notification Engine, , Object/Preferences API, Management API, APIs →

Dec 26, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 01:40:00 GMT+0
Completed - Maintenance has completed successfully..

Dec 26, 01:30:00 GMT+0
Identified - We will be performing scheduled maintenance to upgrade critical hardware components of the SuprSend platform. **What to expect** • Workflow processing will be temporarily unavailable • APIs will be inaccessible during the maintenance window • All workflow triggers during this period will be safely queued Once the maintenance is complete and services are fully restored, all queued workflows will be processed automatically. No data will be lost. **Why this maintenance is required** This upgrade is part of our ongoing efforts to improve the reliability, performance, and scalability of the SuprSend platform. We will update this status page as the maintenance progresses and once services are fully operational. Thank you for your patience and continued trust in SuprSend..

Object/Users/Preferences API is down

2025-12-22T18:33:14.323+00:00

Type: Incident

Affected Components: Object/Preferences API

Dec 22, 18:33:14 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Dec 22, 18:33:49 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Webhooks Infrastructure outage

2025-12-18T18:54:52.921+00:00

Type: Incident

Duration: 6 minutes

Affected Components: Webhooks Infrastructure

Dec 18, 18:54:52 GMT+0
Investigating - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 18, 19:00:43 GMT+0
Resolved - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service..

2 or more locations failed on 'Django API'

2025-12-11T07:12:29.456+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Dashboard API

Dec 11, 07:12:29 GMT+0
Investigating - APIs - Dashboard API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 11, 07:14:01 GMT+0
Resolved - APIs - Dashboard API is now operational! This update was created by an automated monitoring service..

Object/Users/Preferences API is down

2025-11-24T15:23:59.877+00:00

Type: Incident

Affected Components: Object/Preferences API

Nov 24, 15:24:00 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Nov 24, 15:24:50 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Logs Infrastructure Upgrade

2025-07-19T17:30:00.000+00:00

Type: Maintenance

Duration: 18 minutes

Affected Components: SuprSend App, Dashboard API

Jul 19, 17:30:00 GMT+0
Identified - This maintenance is aimed at enhancing the performance and reliability of our logs infrastructure. During this window, you may experience temporary unavailability or delays in viewing logs on the SuprSend platform. **Important**: * **No** impact on overall platform uptime * **No** impact on workflow processing — all workflows will continue to run as expected * Only logs **_visibility and freshness_** may be temporarily affected We appreciate your understanding and will ensure services return to full functionality as swiftly as possible..

Jul 19, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 19, 17:48:26 GMT+0
Completed - Maintenance has completed successfully..