SuprSend - High latencies in Inbox delivery – Incident details

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High latencies in Inbox delivery

ResolvedDegraded performance3 hours 22 minutes

Affected

APIs

Degraded performance from 6:20 PM to 9:42 PM

Inbox API

Degraded performance from 6:20 PM to 9:42 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have rolled out a fix to handle old inbox messages as well, we are monitoring the backlog.

  • UpdateUTC

    We have deployed a fix that resolves the elevated latency affecting new inbox notifications. However, previously pending inbox notifications will still experience higher-than-normal latencies. We are continuing to investigate and address the remaining delays.

  • InvestigatingUTC
    We are currently investigating this incident.